FAQs

This is automatically sent to your email address when you place an order. If you haven’t received your order confirmation within 24 hours, please get in touch at info@peakhealthandfitness.co.uk just in case there’s a problem with your order. Please check your mailbox’s spam or junk folder before contacting in case the order confirmation has been diverted there.

We typically only cancel orders if there’s a problem with stock, or if you’ve asked us to cancel. Please accept our apologies if your order is cancelled because of a problem at our end. We’ll always offer an alternative product and process your refund in full within 5 days of cancelling.

If we haven't already shipped the product, we'd be happy to help.

However, if we've already fulfilled the product, we’re unable to modify your order once we’ve started processing it. If you need to order a greater quantity or an additional product, please place a new order online.

Unless otherwise stated (below or on the product pages) we ship to United Kingdom (British Forces, England, Northern Ireland, Scotland, Wales) and Ireland (all counties).

Please check this detailed breakdown Shipping Policy before ordering to make sure we can deliver to your geographical location.

Shipping costs depend on the item you’ve ordered and the country where it’s being delivered. Please refer to this delivery information Shipping Policy Most shipping costs are dependant on the brand you order. 

You can absolutely return your item to us, please refer to our shipping policy

Please contact our customer service team via returns@peakhealthandfitness.co.uk. We will review your reason and evidence, if accepted and it meets our Refund & Return Policy we will process a pick up of the return item, or you can organise return at your own convenience. 

Although we only provide the best quality products, we do accept that in the rare occasions there may be issues or faults. If this is the case, please contact our customer service team on info@peakhealthandfitness.co.uk - please provide a summary of the following:

• Order number
• Product name 
• Explanation of the issue or fault (give as much detail as possible)
• Attach photos or videos for the evidences

We will aim to get back to you within 24hrs, the processing of the issue and replacement is subject to stock and availability. For more information view on the returns and refund policies.

View our wide range to suit all needs here: Ice Baths

Check that your ice bath reaches between 10 to 15 degrees C, a temperature mentioned in studies, yet there are no universal guidelines, and the time and temperature may vary by each person and their goals. Use a thermometer to verify. For those more advanced, we suggest anywhere between 5-10 degrees to maximise the benefits.  (Source: everydayhealth.com)

See our wide range of Ice Baths here.

It is really easy to fill most Ice Baths.  Simply use a hose pipe and fill it with cold water until the water is roughly 15cm (6 inches) below the underside (or otherwise guided for the type of Ice Bath). To reduce the temperature further we recommend adding ice or ice packs for those without built in chillers. See more FAQs specific to the product and our full Ice Bath Range. 

We recommend changing the water once per week without any additives. Make sure you keep the lid on when not in use. To extend the life of your Ice Baths we recommend washing the inside surfaces with warm soapy water.

You can also add bromine tablets to extend the life of the water, typically 2-4 weeks depending on usage.

 See more FAQs specific to the product and our full Ice Bath Range. 

You don’t need to add sanitiser to the water. If you would like the water to last longer you can use the bromine to extend the usable time up to 1 month.

See more FAQs specific to the product and our full Ice Bath Range. 

To empty your Ice Bath it will depend on the product/brand. Most types you can simply unscrew the ‘Water Out’ drain plug or use a hose to funnel the water out. Take care with the drain tap, don’t force it, and make sure to turn it to the closed position after use and clean it regularly.

If using Bromine or other water life extenders, please discard of the water responsibly into a nearby drain.

See more FAQs specific to the product and our full Ice Bath Range. 

Never clean your Ice Bath with strong bleach-based detergents, as this may degrade the materials and waterproof seals. To extend the life of your Ice Bath, when you drain the water, we recommend washing the inside surfaces with warm soapy water.

See more FAQs specific to the product and our full Ice Bath Range. 

Delivery and installation depends on the product and brand - please see Sauna range for more information within the product description.

Our outdoor saunas (Fonteyn) can be delivered and installed on delivery. This will be done by our small delivery & installation team. We also install a weather proof shingle on the outside to help protect from the elements. Installation does not include electrician installtion, this should be connected by a professional after the sauna has been delivered.

Unless a bespoke option or otherwise stated, out indoor saunas are mostly to be set up by the customer, we provide clear instructions to set up. Our Insignia and Prasanna are very easy to set up.

Electrical installation is not included as part of the sauna delivery and installation service. While our team will handle the delivery and setup of your sauna, any electrical connections or wiring required for the sauna’s operation are not covered in the standard installation package.

To ensure safe and proper operation, we recommend hiring a licensed electrician to handle the electrical installation. This is especially important for connecting high-powered heating elements and ensuring that your sauna is wired according to local safety standards.

If you wish to add electrical installation as an optional service, please contact us in advance. We can confirm whether this service is available as an add-on and provide further details regarding the installation process.

For outdoor saunas, special considerations may be needed depending on the distance to the power source. For indoor saunas, you may need a dedicated circuit to support the electrical demands of the unit. Please contact us to discuss your specific needs.

Delivery and installation depends on the product and brand - please see Sauna range for more information within the product description.

Our outdoor saunas (Fonteyn) can be delivered and installed on delivery. This will be done by our small delivery & installation team. We also install a weather proof shingle on the outside to help protect from the elements.

Fonteyn Barrel Sauna - Installation includes: delivery of sauna itself, positioning of sanua itself, set up of sauna (build and shell + heater) and weather proof shingle. It does not include connection up to main eletric circuit i.e. electrician installation. This should be connected by a professional after the sauna has been delivered.

See barrel sauna range from Fonteyn HERE, HERE, HERE

Unless a bespoke option or otherwise stated, out indoor saunas are mostly to be set up by the customer, we provide clear instructions to set up. Our Insignia and Prasanna are very easy to set up.

Yes, we do. These are issued electronically by email and each contains a unique reference number. Our gift vouchers are ideal if you’re not sure what to get that special person in your life. Simply email us on info@peakhealthandfitness.co.uk to order.

If you need to contact Peak Health and Fitness, you can reach us either by writing to us at info@peakhealthandfitness.co.uk, or at our address: Beechey House, 87 Church Street, Crowthorne, England, RG45 7AW.

Or you can call us on 03330509995. Alternatively, you can send us a message using the form: Contact Us

Our store opening hours are:

• Mon-Fri: 0900-1630 UK Time
• Sat-Sun: Closed
• UK Bank holidays: Closed

You can contact us 24/7 either using the chat function or contact form: Contact Form Here

This may be due to the push valve not being fully closed:

Pump Issue: When inflating the tub, the pump disconnects at around 7 psi, despite being securely attached. This could sometimes occur if the connection becomes twisted or isn't fully secure.

If it appears the deflation in the lid may be due to the valve not fully sealing. There is a white valve with a spring that needs to be pushed down firmly after inflation to ensure it locks in the air. It may be the valve might be slightly open, which could allow air to escape quickly, especially overnight. If the lid is losing air so rapidly, there may be a large enough leak for you to detect it with a quick test.

To rule out any other causes, first of all can you hear it if not can you please consider submerging the lid in a bathtub (or using a spray bottle with soapy water) to identify any possible leaks. If bubbles appear, this can help confirm the source of the issue. 

After this troubleshooting and there is still an issue please send a mail to returns@peakhealthandfitness.co.uk or use our contact page Contact Us

We have written a detailed blog to help explain why they are a great purchase for physical and mental here - see HERE.

We also have Infrared Far Red explanations HERE.

See full range of our red light products HERE.