Returns & Refund Policy

At Peak Health and Fitness, we strive to ensure customer satisfaction with every purchase. Our returns policy is designed to be fair, transparent, and accommodating to meet the needs of our valued customers. Please take a moment to familiarize yourself with our policy.

Unless otherwise stated on the product page, our general returns and refund policies are as follows:

1. Eligibility for Returns:

• Products must be in their original condition, unused, and with all original packaging and tags intact.
• Returns must be initiated within 30 days from the date of delivery.

2. Return Process:

• Contact our customer support team at returns@peakhealthandfitness.co.uk to initiate the return process.
• Provide the order number, reason for return, and any relevant details.
• Our team will guide you through the return process, including the return address and any additional instructions.

3. Return Shipping:

• Customers are responsible for the cost of return shipping, unless the return is due to an error on our part.
• We recommend using a trackable shipping service to ensure the safe return of the item.

4. Refund or Exchange:

• Upon receiving and inspecting the returned item, we will process your refund or exchange.
• Refunds will be issued to the original payment method.
• Exchanges will be processed based on product availability.

5. Damaged or Defective Items:

• If you receive a damaged or defective item, please contact us immediately with photos of the product and packaging.
• We will provide instructions for returning the item, and a replacement will be sent at no additional cost.

6. Restocking Fee:

• A restocking fee may apply for certain returns. This information will be communicated to you during the return process.

Peak Health and Fitness reserves the right to update or modify this returns policy at any time. Customers will be notified of any changes on our website or through direct communication.

Thank you for choosing Peak Health and Fitness. We appreciate your business and are committed to providing you with a positive shopping experience.

Note please view product page for specific returns information.