At Peak Health & Fitness, we specialise in large, high-value wellness equipment including saunas, ice baths, red light therapy systems and performance recovery products.
Because many of our items are bulky and specialist in nature, delivery terms are clearly outlined below to ensure a smooth and transparent experience.
When you place an order:
Your card will be pre-authorised at checkout.
We confirm product availability with the supplier.
Once availability is confirmed, payment is captured.
Your order is then scheduled for dispatch.
If there is any delay or stock issue, we will contact you promptly before processing payment.
Delivery type depends on the product ordered.
For saunas, ice baths and larger equipment:
Delivered via pallet courier
Kerbside delivery only (to the nearest accessible point)
Driver is not responsible for bringing items inside the property
Customer must arrange positioning beyond kerbside
Access must be suitable for large vehicle delivery
Please ensure:
Clear access to the property
Adequate space for unloading
Assistance available if required
Some products offer:
1-man kerbside delivery (standard)
Optional 2-man delivery & positioning (additional cost)
Where positioning is selected:
The item will be placed in a ground floor room of choice
Installation does not include electrical connection
Where installation is included:
Sauna is delivered and assembled
Positioned in agreed location
Electrical hook-up is NOT included
A qualified electrician must complete final connection
Customer is responsible for ensuring:
Adequate power supply
Correct electrical specification
Safe and level installation surface
Estimated lead times (unless otherwise stated on product page):
UK Mainland:
2–10 working days depending on brand and product
Ireland:
2–11 working days depending on brand and product
Some larger or made-to-order items may require extended lead times. Where known, this is displayed on the product page.
Working days exclude weekends and bank holidays.
Standard UK Shipping:
Orders under £500: £20
Orders £500 and above: Free
Ireland Shipping:
Orders under £500: £30
Orders £500 and above: Free
Certain oversized items (e.g. large ice baths) may incur specialist freight charges. These are clearly stated on the product page prior to purchase.
Due to the size and value of our products, inspection at delivery is essential.
Upon delivery:
Inspect all packaging thoroughly.
Note any visible damage before signing.
Photograph any concerns immediately.
If damage is identified:
Email clear photos within 24 hours to:
support@peakhealthandfitness.co.uk
Retain all packaging.
Do not assemble damaged goods.
Failure to report visible damage within 24 hours may affect the ability to claim with the courier’s insurance provider.
It is the customer’s responsibility to:
Ensure safe and suitable access to the property
Confirm adequate space for the product dimensions
Ensure electrical readiness where applicable
Arrange additional assistance if required
We are not responsible for:
Access restrictions
Failed delivery due to unsuitable access
Costs associated with redelivery attempts
Orders cancelled within 48 hours of placing may be refunded in full (provided not dispatched).
If an order has already been dispatched:
The buyer is responsible for return shipping costs.
Specialist freight items may incur collection charges.
Refunds are issued to the original payment method only.
Delivery timeframes are estimates and not guaranteed.
Installation services do not include electrical work.
Outdoor products must be placed on suitable foundations.
Any additional site preparation is the customer’s responsibility.
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