Privacy Policy & Cookies

Privacy Policy & Cookies

Privacy Policy & Cookies

 

Last Updated: 03-01-2026

Peak Health & Fitness ("we", "us", "our") is committed to protecting your personal data and respecting your privacy.

This Privacy Policy explains how we collect, use and protect your information when you visit peakhealthandfitness.co.uk or interact with our services.

Peak Health & Fitness is a trading name of MS Conner Trading Company Ltd, registered in England and Wales.

1. Who We Are

Data Controller:
Peak Health & Fitness
128 City Road
London
EC1V 2NX
United Kingdom

Email: info@peakhealthandfitness.co.uk
Phone: +44 (0) 740 421 8633

We are the data controller responsible for your personal data under UK data protection legislation.

2. What Information We Collect

We may collect the following categories of personal data:

Information You Provide Directly

  • Name

  • Billing & shipping address

  • Email address

  • Telephone number

  • Order details

  • Account login details (if applicable)

  • Customer service correspondence

Payment Information

Payments are processed securely by third-party providers (e.g., Shopify Payments, PayPal, American Express, Google Pay). We do not store full card details on our servers.

Automatically Collected Information

When you visit our site, we may collect:

  • IP address

  • Device information

  • Browser type

  • Pages visited

  • Time spent on site

  • Referral source

This is collected via cookies and similar technologies.

3. How We Use Your Information

We use your personal data to:

  • Process and fulfil orders

  • Arrange delivery

  • Provide customer support

  • Manage returns and warranties

  • Improve website performance

  • Prevent fraud

  • Comply with legal obligations

  • Send marketing communications (with your consent where required)

4. Lawful Basis for Processing

Under UK GDPR, we rely on:

  • Contractual necessity (to fulfil your order)

  • Legal obligation (for accounting and compliance)

  • Legitimate interests (website improvement, fraud prevention)

  • Consent (for marketing communications and certain cookies)

5. Marketing Communications

We may send you marketing emails if:

  • You have opted in; or

  • You have previously purchased from us and have not opted out.

You can unsubscribe at any time via the link in our emails or by contacting us.

6. Cookies & Tracking Technologies

We use cookies to:

  • Enable essential website functionality

  • Analyse website performance

  • Improve user experience

  • Deliver relevant advertising

We use tools such as:

  • Shopify

  • Google Tag Manager

  • Meta (Facebook) Pixel

  • Microsoft Advertising

  • Microsoft Clarity

  • Cloudflare

  • Sentry

You can control cookies through your browser settings or cookie banner preferences.

Blocking cookies may affect website functionality.

7. Data Sharing

We may share your data with:

  • Payment processors

  • Delivery and fulfilment providers

  • IT and hosting providers

  • Analytics and advertising partners

  • Professional advisers (legal/accounting)

  • Authorities where legally required

All third parties are required to respect the security of your data.

We do not sell your personal data for monetary gain.

8. International Transfers

Some service providers may process data outside the UK.

Where data is transferred internationally, we ensure appropriate safeguards are in place, such as:

  • Standard Contractual Clauses

  • Adequacy decisions

  • Equivalent UK-approved mechanisms

9. Data Retention

We retain personal data only as long as necessary to:

  • Fulfil contractual obligations

  • Meet legal and tax requirements

  • Resolve disputes

  • Enforce agreements

Accounting records are typically retained for 6 years in line with UK law.

10. Your Rights (UK GDPR)

You have the right to:

  • Access your personal data

  • Request correction of inaccurate data

  • Request deletion (where legally applicable)

  • Restrict processing

  • Object to processing

  • Request data portability

  • Withdraw consent (where applicable)

You also have the right to lodge a complaint with:

Information Commissioner’s Office (ICO)
www.ico.org.uk

11. Data Security

We implement appropriate technical and organisational security measures to protect your data.

However, no online transmission can be guaranteed 100% secure.

We recommend not sending sensitive information via unsecured email.

12. Children’s Privacy

Our website is not intended for children under 16.

We do not knowingly collect personal data from children.

13. Third-Party Websites

Our site may contain links to third-party websites.

We are not responsible for their privacy practices.

Please review their policies separately.

14. Changes to This Policy

We may update this Privacy Policy from time to time.

The latest version will always be published on this page.

15. Contact Us

If you have any questions about this Privacy Policy or your data rights, contact:

Email: info@peakhealthandfitness.co.uk
Phone: +44 (0) 740 421 8633
Address: 128 City Road, London, United Kingdom, EC1V 2NX